- Phone : +(62) 813 8559 0009
- Email : sibschool@sibschool.com
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- Contact Us & FAQ
We want to hear from you!
We would be delighted to assist you. Please feel free to send us a message to obtain further information regarding SIB School.
Official Office
Gedung Menara Tendean L.17-C, Jl. Kapten Tendean No. 20C, Jakarta Selatan, 12710 Indonesia
Administrative Office
Orange Glend Townhouse Unit K; Jalan Jeruk Purut No. 35, Cilandak Timur – Jakarta Selatan 12560
FAQ
FAQs for In-Company
We can send you our information package with fees in the language and course you request. We recommend that our Program Director and Management Consultant meet with you so that we can evaluate and consult on your requirements, goals and objectives of employee training. Fees and conditions could vary from the information we send, therefore a discussion is more effective. Once we know exactly what you want, we will tailor a Proposal that meets your training and financial needs.
Once we know your requirements, goals and objectives we can consult on what courses would be best for your training needs. We will also discuss placement testing, fees and all the assessment and progress reports we provide during training. Normally the meeting is less than an hour.
At this time we offer language training in English, Mandarin and Bahasa Indonesia. We also offer Test Preparation Courses and Corporate Professional Skills Training.
Stand alone courses vary from 30 hours to 60 hours, with continuing programs (General English, Conversation) are based on terms of 30 to 40 hours. We have a Comprehensive Training Program (CTP) which will aid your training needs in all areas of the language for all employees. This is ideal for companies who have 40 employees or more to train in multiple areas and multiple terms (annually) as mentioned in FAQ 3.
We limit the classes from 6 to 12 people for ideal ratios for learning effectiveness; however, we can discuss larger class sizes depending on the course and other factors.
We encourage you train onsite so that you can fulfill your productivity requirements, but offsite training can be arranged.
We normally recommend starting no earlier than your normal business start times, but the end of day training can be any times you want. For studying outside our teaching times (8am -8pm), excessive travel time, weekends or short session times you can study with additional surcharges. This would all be in the submitted Proposal.
One of the first steps in our training with you will be to set up a schedule that you agree with. In our agreement we allow two cancellations with no loss of that session, but anything more than two cancellations will be either assessed a fee (in the agreement), lost session or the session can be made up within the agreed dates of the course.
Our fees are based on our trained, qualified local teachers/trainers, but if a native English speaker is required a surcharge would be assessed. Depending on the course, we have found that a local teacher is more effective than a native English speaker especially in the area of General English, Business Writing and many Conversation Courses. Our native English speaker can come as a guest trainer to interact with the students in an activity.
Our website only shows a few, but if requested we can provide a full list of over a hundred different companies.
FAQs for Private or Group
The easiest way is to email us, sibschool@sibschool.com, or call us. We will send you an information package on your selected language with the course fees. Once you respond that you want to take the course, we will ask you details about times, days, location, etc. We will then assign your teacher and connect the two of you.
Yes, you can study anywhere convenient for you; however, our only restriction is of opposite gender single adult with our teachers alone. Our policy is not having a one-on-one alone with a student of opposite gender. We do have alternatives for studying in public though, such as a café, lobby, swimming pool area or other public areas. This is for the protection of our teacher’s safety and reputation.
You can, but your location and the availability of that teacher with your schedule and location will determine if you can get your requested teacher.
If you don’t like your teacher’s technique of teaching or for any other reason, you can request another teacher and we will assign a new one, but we will ask why in order to improve our service to you, the student.
When we send you your information package it will detail our policies and if you want to study outside the conditions, we have surcharges to address that. For studying outside our teaching times, excessive travel time, weekends or short session times you can study within your requests with the surcharges provided if we can find a teacher to accept your conditions. We are most times successful.
If you arrange with your teacher ahead of time – at least 4 hours – you will not lose your session, but it will extend the duration of your course.
We have a no refund policy, but if you have to break the course, you can continue when you return. Most times, we will give you a quick refresher if the delay is very long.
At your first session, your teacher will present your invoice. It is due by the second lesson. The invoice has bank information for transfer of funds or you can pay cash (IDR). We do not accept credit cards, PayPal or other currencies.
If you don’t like your course, you can stop the course before taking the second lesson and are only obligated to pay for that first lesson. However, once you move on to the second lesson, you then accept the full course and will not be able to get a refund according to our no refund policy.
In almost every instance you will get a course book. In Bahasa Indonesia we write our own course material in book form. In English and Mandarin we use widely accepted published books for your materials. Only if you study by the hour would you get handouts.